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FAQ

Products

Quality is the essence of Fitlete. All of our products are hand crafted and carefully inspected to ensure we're adhering to the top quality standards in the industry.

Most of our products are manufactured in North America, Asia, and South America. All of the factories we use are ethical and provide fair wages, with top safety requirement.

Shipping

We ship world wide.

Our goal is to make shipping as easy and affordable as possible. Shipping will be calculated at checkout based on your location.

Most orders will be delivered within a week to two weeks. In some cases, deliveries may take longer depending on Holidays and the efficiency of your local post

Once your order is shipped, you will automatically receive an email that will include your tracking number

Fitlete is not responsible for lost or stolen packages. The carrier will generally determine if your order can be left in a safe secure place at your delivery address. Contact the shipping company and then together we can work towards a quick resolution

Returns

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, minus the greater of a $5.00 USD or 10% restocking fee and shipping costs, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. For more details check out the refund policy on the check out page.

Foot print & ethics.

All of our facilities we use are fair and ethical.

Cruelty free.

A solar powered manufacturing facility.

Unused material recycled in to doggy beds, rope, etc.

In house water filtration (7x less water usage).

Only recycled paper.

Blue sign approved facility.